Effective date: 23 September 2026
Greenpole Pty Ltd (ABN 69 614 989 427), trading as Little Snitch Time Lapse ("Little Snitch", "we", "us"), provides time lapse photography and remote site monitoring services across Australia. We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
This policy explains what personal information we collect, why we collect it, how we hold it, and how you can contact us about it. It covers our website (littlesnitch.com.au), our client monitoring portal and pages, and imagery captured by our cameras.
Enquiries and quotes. When you contact us through our website or by email or phone, we collect your name, email address, phone number, company, and details about your project.
Clients. When you engage us, we collect business contact details, site addresses, project information, and billing details needed to deliver and invoice our services.
Monitoring portal users. Each client has a private online monitoring portal. We collect the name and email address of each person the client authorises to use it, their password (stored only as a one-way hash), when they last signed in, and a log of the changes they make in the portal, such as renaming a camera, changing its settings, creating a share link or adding a user. Clients may also give us email addresses to receive camera alerts (camera live, battery low, camera not uploading). If a client requests a video or orders cameras through the portal, we collect the contact and delivery details entered in that request.
Camera and SIM details. For each camera we hold the technical details needed to run it: its location name, hardware model and serial number, the mobile number of its SIM card, its battery and signal readings, and the settings sent to it. Settings are sent to cameras by text message through an SMS gateway; those messages contain only camera commands, never personal information.
Camera imagery. Our cameras photograph client sites at set intervals to document project progress. These images may incidentally capture individuals who are present on or near the site, such as workers, visitors, or passers-by. Our cameras:
Website data. Like most websites, we collect standard analytics and advertising data when you visit littlesnitch.com.au, such as your IP address, browser type, pages visited, and how you found us. This is collected via cookies and tools including Google Tag Manager, Google Analytics and Google Ads.
We collect personal information directly from you when you submit our contact form, email or call us, or are set up as a monitoring portal user; from our clients when they nominate users or provide site details; automatically through our cameras once installed at a client's site; and automatically through cookies and analytics when you use our website.
We collect, hold, and use personal information to:
We do not use camera imagery to monitor, evaluate, or identify individuals, and we do not provide imagery for those purposes.
Imagery captured at a client's site is collected on behalf of, and delivered to, the client who commissioned the project. Access is provided to the client and the people they nominate, and to Little Snitch personnel who need it to deliver the service, for example checking camera health or editing the final video.
Our clients are responsible for notifying people on their sites that time lapse photography is in operation, including any notices required under applicable workplace surveillance laws, and for displaying appropriate signage. We can supply signage for this purpose.
If you believe you have been captured in our imagery and want to discuss it, contact us at info@littlesnitch.com.au. We will respond within a reasonable period and work with the relevant client to address your concerns.
We may disclose personal information to:
We do not sell personal information, and we do not disclose imagery to third parties for advertising or profiling.
Our monitoring portal and its database are hosted in Australia (Sydney). Camera photos are stored on our image servers in the United States. Some of our service providers process limited personal information overseas: email sending (United States), text messaging to cameras (Canada) and card payments (United States). We take reasonable steps to ensure these providers protect your information, and we do not send camera imagery to them.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Portal accounts are protected by individual passwords, encrypted connections and role-based access, so that each client's users can see only their own cameras. Share links that a client creates expire automatically and can be revoked at any time. We keep an audit log of changes made in the portal, imagery is backed up to guard against loss, and internal access is limited to personnel who need it. We continue to review and strengthen our security measures over time.
We keep enquiry and client records for as long as needed to deliver our services and meet our legal obligations, including tax record keeping requirements. Raw camera imagery is retained for the duration of the project and for 12 months after completion, after which it is deleted, except for imagery incorporated into delivered videos or retained at the client's request. Portal accounts are closed when the project ends, share links stop working when they expire or are removed, and alert, request and settings logs are kept with the client record.
You may request access to, or correction of, the personal information we hold about you by emailing info@littlesnitch.com.au. We will respond within a reasonable period and will not charge you for making a request.
If you have a complaint about how we have handled your personal information, contact us first and we will investigate and respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Our website uses Google Tag Manager, Google Analytics and Google Ads cookies as described in section 1. The monitoring portal uses one strictly necessary cookie to keep you signed in and stores display preferences, such as light or dark mode, in your browser. It does not use analytics or advertising cookies and does not track you across other sites.
You can control or delete cookies through your browser settings. Blocking cookies will not prevent you from using our website; deleting the portal cookie simply signs you out.
We may update this policy from time to time. The current version will always be published on this page, with the effective date shown at the top.
Greenpole Pty Ltd trading as Little Snitch Time Lapse
ABN 69 614 989 427
17 Baines Crescent, Torquay VIC 3228
info@littlesnitch.com.au